faq

1) Is there a Coupon code offer available that I can enter to get a discount?

Yes! From time to time Cozy Cuddlerz offers promotional coupon codes which are advertised on the site and on our social media networks.

2) I have a coupon code, how should I use it?

The Coupon code needs to be applied at Checkout prior to selecting your Payment method. Once you have entered your code,the discount will appear just above your total. Please note that the discount will only be applied to the items purchased and not to any delivery charges.

3) Can I cancel my order after I’ve placed it?

Unfortunately, orders cannot be changed or cancelled online.  We begin preparing your order immediately after it is placed. This time frame makes it difficult for us to change or cancel your order; however, we’ll do our very best to support your request. In case of cancellation please get in touch with us as soon as possible.

4) What is the return policy?

We are happy to accept returns within 14 days from when you receive the bed. We do not accept returned beds that are damaged by your pet. Should you want to return an item, please contact us to proceed.

5) Where’s my order?

To check the status of your order Please refer to your order confirmation email for delivery estimates. If you have any questions, feel free to reach out to us.

 

6) What is the payment method offered?

Currently all our payments are accepted through PayPal. You can purchase an item with any major credit card as well through PayPal. Please note that you do not need a PayPal account to do so.

 7) Do you offer free Shipping and do you provide International shipping?

We do not offer free shipping.However, there is a very affordable flat rate of $5 for shipping anywhere in USA. Yes we do provide international shipping and the shipping rates are calculated at the time of check out.

8) How do I know what size bed to order?

Every dog or cat sleeps in a different manner, however we recommend that you see whether they sleep curled up or stretched out (a curler or a stretcher as they are affectionately known). This will give you a better indication as to which size to go for.  Most of the measurements on our site are taken to the outside of the bed, so please bear this in mind when ordering.

9) Are Cozy Cuddlerz Pet Beds machine washable?

Yes all our beds are machine washable. For the beds that come with a zipper (Orthopedic & Memory foam beds) remove the cover and wash. For stuffed beds and mats with no zipper, place the entire bed in the machine. Wash COLD/COLD on gentle cycle. Machine dry on LOW heat or AIR dry.